Our HelpDesk ensures that we are just a click or quick call away. We resolve 80% of end-user issues within 15 minutes of contact. Our helpdesk is staffed with qualified engineers ready to help end-users or resolve server / networking issues. Are you concerned about a helpdesk that does not seem to know your network? That is not an issue here. We pride ourselves on our intimate knowledge of our client networks. This does not happen by chance. We have an extensive back office platform that we utilize to continuously track and maintain on our client networks. Plus, 80% of our staff has been with us for six or more years, which far exceeds the IT industry.
Our helpdesk staff has the expertise to address almost any end-user issue. Through a secure connection to our client networks, we can remotely troubleshoot every PC on the network.
Common support issues includes:
- New User Setup
- User Access changes
- Microsoft Office Suite Support
- PDA configuration and syncing
- Desktop setup
- Operating System & Application patching
- Application installs & troubleshooting
- Outlook & Exchange Configuration
- Scheduling onsite work